Hand washing is the only way to go

Many of our competitors use rug cleaning machinery for economical large-scale rug washing. The problem starts when your rug is combined with several other rugs, each containing unknown quantities of urine, feces, food particles and other organic matter, along with old cleaning chemicals, pesticides and more.

During the "tub washing" stage of this process, your rug is placed in a wash tank/machine that contains cleaning fluid that may already be contaminated with residue from other rugs. Your rug will be washed along with dirty rugs belonging to other owners (and their pets!).

Large-scale mingling of rugs can allow urine and other contaminates to be transferred from another rug to yours, along with odors that your pet will be able to detect.

Minutes VS Hours
Your rug gets handled a minimum of three times while in our facility. This includes pre-inpection, dusting, initial washing followed by a thorough rinse, and up to two additional washings, with drying in-between, which helps remove dirt the was embedded in the pile. This kind of cleaning cannot be achieved during the 10 minute machine cleaning offered by our competitors.

Washing Process
Hosing and shampooing by hand using biodegradable surfactants which are proven safe for wool and its dyes. On fine oriental rugs, it’s absolutely a must that this process is performed by hand in order to provide a thorough cleaning and the proper care required. A fresh water rinse using softened water removes residual organics. Repeated shampoo/wash/rinse cycles may be required. As with any cleaning process, we’re not finished until the rinse water runs clear.

Drying
In order to prevent damage, a carefully controlled and executed drying process has been put in place. The rugs dry flat overnight and are hung in our climate-controlled drying room.

In many cases, the entire wash/dry process must be repeated!

Final Inspection
The clean and dry rug is carefully inspected by our technician. We’ll contact you to discuss repairs, if required. Finally, the rug will receive a final manicure and be rolled and bound or folded (as needed) pickup or delivery.

Note: Care and cleaning tips are provided for informational purposes only.  The provider assumes no responsibility for any inaccuracies herein contained. No responsibility is assumed for damages or other liabilities due to the accuracy, availability, use or misuse of the information herein provided.